In order to streamline the frustrating experience of resetting a forgotten password, the Bureau of Information Resource Management (IRM) has launched a new service called Self-Service Password Reset (SSPR). SSPR can help in quickly creating a new password without physical assistance from another Department of State employee.
To get started, Department employees should complete the one-time registration online at http://aka.ms/SetupSecurityInfo (you must be a Department employee to access the link). By registering, when a password situation arises, rather than opening a ticket through the IRM Help Desk, employees will now be able to reset their password from any device by visiting http://aka.ms/sspr.
Illustration by State Magazine